Troubleshoot common online banking issues with helpful tips on browsers, passwords, and security settings.
Online Banking Troubleshooting and Support
We want your online banking experience with Citizens Bank & Trust to be smooth and secure. If you’re having problems logging in, loading pages, or accessing features, there are a few simple steps you can take to optimize your setup.
Our website has been designed with modern browsers in mind, but some issues can occur if your browser settings aren’t up to date or your cache needs clearing. Follow the tips below to reset your connection and refresh your browsing experience.
Password Requirements
For your protection, we require strong, complex passwords for online banking access. That means all passwords must include:
Passwords will also need to be updated periodically. If you suspect your password has been compromised, call our support team immediately at (580) 226-4610.
About Internet Browsers
Internet browsers are your gateway to accessing websites like ours. Popular options include Microsoft Edge, Google Chrome, Mozilla Firefox, Apple Safari, and Opera.
Each browser stores browsing data, such as:
How to Clear Your Browsing History
If you experience loading issues, we recommend clearing your browsing data. Focus on removing Temporary Internet Files and Cookies to refresh the website, but avoid saving or storing form data and passwords for security reasons.
For PC Users:
Press Ctrl + Shift + Delete to open your browser’s clear history menu.
For Mac Users:
Access the Main Menu in your browser and select the option to Empty Cache.
Some browsers also allow automatic clearing of cookies and history when closing the browser. Check your browser’s Internet Options to set this up.
Reach Out for Online Banking Support
If you’ve tried these steps and are still having issues, don’t worry, our team is here to help. Whether it’s a password reset, browser troubleshooting, or security concerns, we’ll make sure you get back online quickly and securely.
Call us at (580) 226-4610, stop by one of our branches, or send us a message through our online contact form.